1. Introduction
CQV Media (“CQV Media,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://cqvmedia.com, submit a form, schedule an appointment, communicate with us, or use our services.
This Privacy Policy applies to information CQV Media collects for its own business purposes. When we process personal information on behalf of a client, the client’s privacy policy may also apply.
2. Information We Collect
We may collect the following categories of information:
Information you provide directly: This may include your name, email address, telephone number, company name, job title, service interests, appointment details, communications with us, and other information you provide through forms, calls, emails, text messages, or meetings.
Business and service information: If you become a client, we may collect information about your business, service area, advertising accounts, marketing materials, customer-acquisition process, appointment availability, campaign performance, and other information needed to provide our services.
Payment information: If you purchase services, payment information may be collected and processed by our third-party payment processor. We generally do not receive or store complete payment-card numbers.
Device and usage information: We and our service providers may automatically collect information such as your IP address, browser type, device type, operating system, referring page, pages visited, links clicked, and the dates and times of visits.
Cookies and similar technologies: We may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, measure traffic, understand how visitors use the website, and evaluate or improve advertising campaigns.
Client lead information: When providing marketing and appointment-setting services for a client, we may process information about that client’s prospective customers, such as names, telephone numbers, email addresses, locations, project details, qualification responses, appointment information, and communications.
Please do not submit Social Security numbers, government identification numbers, medical information, financial-account credentials, or other sensitive personal information through our general website forms.
3. How We Collect Information
We may collect personal information directly from you when you submit a form, schedule an appointment, contact us, or purchase services.
We may also collect information automatically through cookies, pixels, analytics tools, and similar technologies. In addition, we may receive information from our clients when we provide services on their behalf and from service providers, advertising platforms, referral sources, and publicly available business sources.
4. How We Use Information
We may use personal information to respond to inquiries, schedule appointments, and provide, operate, maintain, and improve our website and services.
We may also use personal information to create and manage advertising, lead-generation, qualification, follow-up, and appointment-setting campaigns; communicate by email, telephone, or text message in accordance with your choices and applicable law; process payments; and maintain business records.
We may use information to measure website traffic, campaign performance, and marketing effectiveness; personalize content and advertising; detect fraud, misuse, security incidents, or technical problems; enforce our agreements and protect our rights; and comply with legal, tax, accounting, and regulatory obligations.
5. Calls, Text Messages, and Email
If you provide your telephone number and expressly opt in, CQV Media may contact you regarding your inquiry or scheduled appointment, including through calls or text messages sent using automated technology. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchasing services.
You may opt out of text messages at any time by replying STOP. You may also revoke consent through any other reasonable method that clearly communicates your request. For assistance, contact us at [email protected].
You may unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us at [email protected]. We may still send non-marketing messages concerning active services, transactions, security, or legal matters.
6. Cookies, Analytics, and Advertising
We may use website analytics and advertising tools, including tools supplied by Meta and similar providers. These providers may use cookies, pixels, or comparable technologies to collect device and usage information, measure advertising performance, and help us reach or retarget audiences.
You can control cookies through your browser settings and, where available, through the preferences supplied by the relevant advertising platform. Blocking certain cookies may affect website functionality.
Some browsers transmit “Do Not Track” signals. Because there is no uniform industry standard for responding to these signals, our website may not respond to them.
7. How We Disclose Information
We may disclose personal information to:
Service providers: We may use providers that support website hosting, customer relationship management, form processing, appointment scheduling, email, telephone and text communications, payment processing, analytics, advertising, data storage, security, and professional services. These providers may process information only as needed to perform services for us or as otherwise permitted by their agreements and applicable law.
Our clients: If you submit information through a campaign or funnel that we operate for a client, we may disclose that information to the client so the client can respond to your inquiry, determine eligibility, provide an estimate, schedule an appointment, or deliver its services.
Advertising and analytics providers: We may disclose identifiers, device information, and internet or network activity through cookies, pixels, and similar technologies for analytics, advertising measurement, and audience-related purposes. Some laws may define these activities as “sharing” or targeted advertising.
Legal and safety recipients: We may disclose information if we reasonably believe disclosure is required by law, legal process, or a government request, or is necessary to protect rights, safety, property, users, or the public.
Business-transfer recipients: Information may be disclosed as part of an actual or proposed merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.
We do not sell personal information for money. Mobile telephone information, text-message opt-in data, and consent will not be sold, rented, or disclosed to third parties or affiliates for their own marketing or promotional purposes. We may disclose this information to service providers that help us deliver calls or text messages, subject to contractual or legal restrictions.
8. Information Processed for Clients
CQV Media may process prospective-customer information on behalf of its business clients when operating advertising, lead follow-up, qualification, or appointment-setting systems. In those circumstances, the client determines why and how the information is used, and CQV Media acts as a service provider or processor.
If your information was collected in connection with a particular remodeling company or another CQV Media client, you should direct privacy requests to that business. We will reasonably assist our client with requests when required by contract or applicable law.
9. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business and tax records, resolve disputes, enforce agreements, prevent fraud, and satisfy legal obligations.
Retention periods vary depending on the type of information, the purpose for which it was collected, and applicable requirements.
10. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
11. Your Privacy Choices and Rights
Depending on where you live and subject to applicable law, you may have the right to request access to, correction of, deletion of, or a copy of certain personal information. You may also have the right to opt out of certain targeted advertising, sales, sharing, or profiling activities.
To submit a privacy request, email [email protected] with the subject line Privacy Request. We may need to verify your identity and authority before completing a request. Certain information may be retained or excluded from a request where permitted by law.
You may opt out of marketing emails by using the unsubscribe link in the message and may opt out of text messages by replying STOP.
12. Children’s Privacy
Our website and services are intended for businesses and adults and are not directed to children under 13.
We do not knowingly collect personal information from children under 13. If you believe a child has submitted personal information to us, contact us so we can review and, where appropriate, delete it.
13. Third-Party Websites and Services
Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and CQV Media is not responsible for their content or privacy practices.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page and revise the “Last updated” date.
If required by law, we will provide additional notice of material changes.
15. Contact Us
If you have questions, concerns, or privacy requests, contact us at:
CQV Media
Email: [email protected]
Website: https://cqvmedia.com
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